Kristina Roman

User-centred design in the development process of Monitor Mobile

Abstract

Every day, we all get in contact with computers and systems that have to be easy to use and easy to remember. The usability concept is important in this context. To integrate usability in the development process of this products and systems, we use the ISO-standard about user-centred design.

The aim of the study is to analyse and investigate how Monitor ERP System AB manages user-centred design in the development process of the Mobile Application – Monitor Mobile. To answer the question, a retrospective study has been done of the process consisting of interviews with costumers and developers. To complement the research, I have done a survey with users.

The result shows that Monitor is aware to working close to their users, but they didn’t introduce them in the process. They use correct methods with prototypes, evaluations and reflections with costumers, but the conclusion shows that Monitor use only few parts of the ISO-standard to meet the user-centred design. The main motivation is that they did not involve the users.